CGiHubHelp & FAQ
Can't find an answer here? Write to [email protected] and include your device model and iOS version if something doesn't work as expected.
How current are the prices?
Prices come from public market data. They load when you open a screen or pull down to refresh, and Today, Markets and stock pages update roughly every 30 to 60 seconds while they stay open. Prices can be delayed by several minutes or more. Each stock page shows the time of the last price in the exchange's time zone and in yours.
What does "latest session" mean?
While a market is closed, daily changes refer to its most recent trading session, measured from the close before it. Once the market opens, the app shows the change for the current day.
Which exchange rate does the app use?
The euro reference rate of the European Central Bank, published on working days around 16:00 CET. Banks and brokers use their own rates, usually with a margin, so real conversions can differ.
What is the currency effect?
When you count in euros, a US stock's return depends on its dollar price and on EUR/USD. The app converts the start and end price at the reference rate of each day. The difference between the return in euros and in dollars is the currency effect.
How does the model portfolio work?
Open a stock and tap Buy or Sell, or use + on the Portfolio tab. The entry is recorded at the latest price shown, plus the fee from Settings. US stocks are converted at the latest reference rate. No order is sent anywhere and no money moves. When a market is closed, the last price is used.
Why is the Sell button greyed out?
Sell becomes available once the model portfolio holds shares of that stock.
How do I start over or change the starting amount?
Go to Today, tap the gear icon to open Settings, then choose Reset Model Portfolio and pick a starting amount between €10,000 and €100,000. This removes all entries.
Why does the value line show nothing yet?
The value over time is rebuilt from daily closing prices, so it fills in from the first trading day after your first entry.
Are the dividend dates official?
Past ex-dates and amounts come from public market data. Upcoming dates are estimates based on each company's usual timing. Companies announce the actual dates.
How are trading hours and holidays worked out?
They follow the exchanges' regular rules. Exchanges can change their schedule or close at short notice, so please check their own calendars before relying on a date.
Can I search for stocks that aren't in the lists?
Yes. The search on the Markets tab also finds other shares and ETFs listed on Xetra and on US exchanges.
Where is my data stored?
Your watchlist, model portfolio and settings are stored on your device. There is no account. Deleting the app removes them.